Overview

GreggHost cannot guarantee that data from inactive (suspended/closed/disabled) accounts will be preserved for more than two weeks after the account’s status has changed. For additional information on how to back up your account or make a payment, visit the knowledge base articles listed below:

What is the best way to make a full backup of my account?
I’m not sure how I’m going to pay.
To recover your domain, go to your GreggHost dashboard and select domain restoration. This simply recovers files on your web server; it does not restore files from your database server. Because some websites do not use databases, this article will provide you with everything you need to get your site back up and running.

GreggHost does not guarantee backups for your domains, as mentioned on the Restore page (explained below). In the event that a GreggHost backup is unavailable, it is highly suggested that you preserve local backups of your site’s data.

The files are recovered from the current web server where your website is located. Data from any other web server from which you may have already moved is not restored by the restore service.

If your site runs WordPress or any other database-driven software, see the instructions in the next article on how to restore your database as well.

In the panel, how do I restore my database?

Restoring your website

To get your website back up, follow these instructions:

In the panel, go to the Manage Domains page, which lists all of your domains.

On the far right, press the Restore button.
The following is the page that shows when you click on the Restore button:

Select a section from the list below:
Available Dates in Case of Emergency: Backups for your domain can be stored for three different time periods:
From one hour to one year
2 weeks to 1 day
two weeks, if not more
Options for restoring data: You can restore the selected backups to your existing live site or as a standalone folder using either of the two options.
/home/username/example.com TIMESTAMP is where the backup files should go.
The first choice maintains the status quo. Your backup files are located in a new directory. Your site’s name is followed by a timestamp in this directory. If you want to look at your backup files before switching to the old version of your site, select this option.
Make the backup copy live, and then back up all of the current live files to /home/username/example.com TIMESTAMP.
The second option restores your current website from an existing backup. The files on the site are then relocated to a directory named after your site and a timestamp is added. If you wish to go back to the previous version of your site right away, select this option.
To finish this procedure, click the Restore example.com button. (Insert your own domain name in place of the one listed in the button.)
When you click the Restore option, you’ll be sent back to the Manage Domains page, where you’ll notice a green notification at the top of the page explaining that the restore is in progress and will take some time to finish depending on the size of the backups. Once that is done, you will be notified by email.