Overview

You must get into the GreggHost panel (either as the primary account owner or as a privileged user) to generate a new mail password if you have forgotten or lost yours. Please contact the account owner for assistance if you do not have access to the GreggHost panel.

You can update your email password in two places:

In the control panel of your GreggHost account
In the ‘Mailboxes’ tab, click the ‘Add’ button.
This article also covers how to alter a Discussion List’s password.

Using the GreggHost panel

Before you begin

Before you continue, please note that the next section is also available as a video tutorial:

To make a modification in the panel, follow these instructions:

Go to the Email Management page.
To the right of your email address, click the Edit button.
password-change.png
On this screen, you have two options for creating a new password:
Check the box ‘Pick a new password for me’ to have the system generate a new password for you.
Make your own password and double-enter it.
To save your new password, click the Save Changes button. Within a few minutes, the new password will take effect.
If you select the checkbox Pick a new password for me to have the panel generate a password for you, the new system-generated password will appear on the following page.

Using the Mailboxes panel

If you forget your password, the only way to recover it is to update it in the panel shown above.

Instructions on how to log into the Mailboxes interface may be found in the following article:

Interface for mailboxes
Within Webmail, there is no way to change the password. To access the GreggHost panel or the Mailboxes interface, you must first log in. If you need to provide your email users the ability to change their own passwords, you can do so on the panel by assigning them unique privileges. For further information, see the Account Privileges article.

Discussion List user

If you don’t have access to the list, GreggHost support will have to reset it for you.

On the Contact Support tab of your panel, create a ticket. Include the list for which the admin password needs to be reset.

You must also send the support request from your account’s primary email address. Only then will support be able to help you change your password.