Overview

The following articles explain how to resolve typical Payment/Abuse-related issues that cause site downtime, as well as how to get your site back online.

Other reasons for your site’s downtime might be found in the article below.

What to do if your website isn’t working
Suspended account due to non-payment
Log in to your control panel to check your account. A large red “SUSPENDED” warning shows at the top of the screen if your account is currently suspended due to non-payment. To make a payment, click the Make Payment option, which will reactivate your account. After you’ve made your payment, the following happens.

You will receive an automatic email.
Your account is automatically re-enabled by the system.
Your site’s DNS must then propagate online again, which could take several hours.
After then, your site will resolve once more.

When an account is suspended, there is a significant danger of data loss. GreggHost backs up website files for two weeks and database records for five days. However, GreggHost cannot guarantee that you will have access to these backups. Make sure to backup your data on a regular basis to avoid data loss:
Disabled site
Site backups are disabled.
GreggHost has the right to disable your site in exceptional circumstances. Look at the directory name of your site if you’re using SSH or FTP. Please contact GreggHost support if the site directory has been renamed to signify that the site has been disabled. In this case, you will receive an email with instructions on how to proceed.

Temporary blocks
Attempting to log in multiple times in a short period of time can be interpreted as a hacking attempt. GreggHost may prohibit you to avoid suspected malicious behaviour in order to prevent security issues. If you believe this is the case, please contact support.